Frequently Asked Questions
Everything you need to know about your GOO GOO Hair journey.
What type of hair quality does GOO GOO Hair offer?
We specialize in 100% Remy human hair extensions. This means the cuticles are kept intact and aligned in the same direction, ensuring a natural look, minimal tangling, and a silky-smooth texture.
How do I choose the right color for my hair?
We offer a wide range of balayage, ombre, and solid colors. If you are unsure, you can email us a photo of your hair in natural light, and our professional color matching team will assist you within 24 hours.
Can I style my hair extensions with heat tools?
Yes, because our extensions are made of real human hair, you can curl, straighten, and blow-dry them. We recommend using a heat protectant spray and keeping the temperature below 180°C to maintain hair longevity.
How long does shipping take?
Standard shipping typically takes 7-10 business days, while expedited shipping takes 3-5 business days. Order processing usually occurs within 24 hours of placement.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unopened packaging. For hygiene reasons, extensions cannot be returned if the security seal is broken or if they have been worn.
How long do GOO GOO Hair extensions last?
With proper care and maintenance, our clip-in extensions can last 6-12 months, while semi-permanent methods like tape-ins typically last 2-4 months before needing to be reapplied.